Privacy policy
Please note: The original version of this text is in English. Its translation into other languages was done automatically by artificial intelligence software. If you do not understand or have doubts, please refer to the English version.
This Privacy Policy describes how Towel Age - Huseyin Gonullu (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site, or when you sign up for our email or SMS list.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support or subscribe to our email or SMS list. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information, business name, tax ID, email address, and phone number.
- Purpose of collection: to provide products or services to you, to process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen for potential risk or fraud, and provide you with advertising related to our products.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Customer Support Information
- Examples of Personal Information collected: name, email address, phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: kept offline and/or online, not shared.
Marketing & SMS Communication
- Examples of Personal Information collected: name, email address, phone number, and consent to receive marketing or transactional messages.
- Purpose of collection: to provide promotional marketing messages (e.g., new products, sales) or transactional updates (e.g., order and delivery notifications) via email or SMS, in line with your preferences.
- Source of collection: collected from you when you subscribe to our email or SMS list.
- Disclosure for a business purpose: used for sending SMS and email communication, shared only with service providers such as Shopify, Klaviyo, and Tiktok who help us manage these communications.
SMS Abandoned Cart Notifications
If you subscribe to receive SMS messages, we may use tracking technologies such as cookies or pixels to determine when you abandon a cart. We may then send you an SMS reminder about your cart. You can opt out of these messages at any time by replying STOP to any SMS you receive from us.
Third-Party Data Sharing
We will not share or sell your SMS opt-in data or consent status with any nonaffiliated third parties for non-service-related purposes. Your data is used solely to provide the services you have consented to.
Location Tracking and Services
If you opt in to location-based SMS notifications, we may collect and use your location data to send messages relevant to your current location. You will always have the option to opt-out of location-based tracking.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.
- We use Klaviyo to manage email and SMS communications. You can read more about how Klaviyo uses your Personal Information here: Klaviyo Legal Terms and Policies.
- We use Tiktok to publish advertisements on Tiktok social media platform.
- We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information, or to protect our rights.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful Basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@towelage.com or by mail at:
Towel Age - Huseyin Gonullu
Merkezefendi, 20050 Denizli, Turkey