Política de reembolso

Please pay attention: The original version of this text is in English. Its translation in other languages was made automatically by artificial intelligence software. If you do not understand or have doubts, please refer to the English version.

NO RETURNS POLICY

We do not do retail sales on this website. We only wholesale to our registered and approved wholesale customers. On the other hand, we manufacture and ship some orders only for the relevant customer for the custom design orders.

For many of our customers, we ship the product not raw, but with a pre-wash, sewing our customer's brand label on it, sometimes embroidering on the product, and along with other branding services.

For this reason, we would like to emphasize that we have a different policy than the return policies applied for retail sales.

Unfortunately, we can’t offer you a refund or exchange. Our goods are non-returnable and non-refundable items. Please do not send your purchase back to the manufacturer.

PLEASE CONSIDER REQUESTING SAMPLES BEFORE PLACING BIG ORDERS

If you have any concerns about the quality of the product, please request the products you are interested in from our website as a single sample product. Please be advised that you can request sample production before ordering a custom design production. You can request that your produced samples be sent to your address. Single samples, special production samples, and shipping samples to your address are subject to a fee. For your sample or sample production requests please contact us at info@towelage.com.

When you place an order with our company, you are deemed to have accepted our policies.

 

Cancellation date
If the buyer has not requested any additional action on the products he/she ordered, he/she can cancel the shipping of the order until the products leave the warehouse for shipping. In this case, the fee paid for the cargo and insurance, if any, is credited to his/her account. In return for the effort spent on making the products ready for shipping, up to 25 percent of the price paid for the products is deducted, provided that it is not less than 200 USD, and the remaining amount is credited to the account. The buyer can use this credit held in his account to purchase other products.

If the buyer has requested additional processing such as pre-washing, label sewing, embroidery for the products he has ordered from the in-stock products, then this order cannot be canceled because the product is personalized with the customer's brand.

If the buyer has ordered a special custom design production, it is not possible to cancel the order because the products are specially manufactured for the buyer. The fact that the buyer pays for production means that he/she placed the order for production. The buyer is responsible for checking all the features of the product he/she requested and making sure that it is the product he/she wants before paying the fee.

In no event shall the Seller be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, coup, nuclear or natural catastrophes or acts of God, earthquakes, epidemics, flood, fire, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services; it is being understood that the Seller shall use reasonable efforts which are consistent with accepted practices in the industry to resume performance as soon as practicable under the circumstances.

 

Liability for delay by the seller

ALL ORDERS ARE ACCEPTED UPON THE CONDITION THAT THE SELLER SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND FOR FAILURE TO DELIVER WITHIN THE INDICATED TIME, FOR ANY REASON WHATSOEVER. ANY DATE FOR SHIPMENT MENTIONED INDICATES MERELY THE SELLER'S PRESENT EXPECTATIONS AND INTENTIONS IN THAT REGARD.

 

Time of delivery

We work with the world's leading cargo companies in cargo transportation so that the products can be delivered to our customers' addresses as quickly as possible. However, we hope that all of our valued customers can appreciate and understand that we have no control of the international shipping process and the customs clearance after the package has been dispatched from our warehouse. Our company does not accept any responsibility for delays caused by cargo or customs procedures.

After the customer's order is received by the cargo company, the bill of lading number (aka Tracking ID) created by the cargo is shared with our customers. The buyer can track his/her cargo on the cargo company's website.

 

Liability for non-conforming goods

Should the Contract include The Buyer purchasing textile products from the Seller, Buyer shall have the right to reject nonconforming goods, or a nonconforming tender only if such nonconformity impairs the value of the goods by more than ten (10%) percent of the contract price. Buyer’s failure to give notice of any claim within five (5) days from the date of delivery shall constitute an unqualified acceptance of the goods and a waiver by The Buyer of all claims with respect to the goods. The Seller shall have the right to cure nonconformities in the goods or in their tender, provided that The Buyer notifies The Seller within five (5) days of notification of the nonconformity of its intent to cure. Any such cure must occur within ninety (90) days of the notification of the nonconformity.

The Buyer cannot accuse The Seller of liability under any name, such as loss of profits, consequential damages, court and attorney fees, with the claim of non-compliance of the products.

 

Time-bar

Buyer has to inspect goods immediately upon arrival and notify any lack of conformity in the time and place of delivery, quality or quantity of the goods, or any accompanying documents within 2 days of arrival. Any non-conformity that was undetectable upon arrival has to be notified within 2 days of discovery and in any case no later than 5 days of arrival.

Before any action for non-conformity of the goods is taken, the buyer has to notify the seller and provide an opportunity for the seller to cure the lack of conformity.

Any action for non-conformity of the goods must be taken by the buyer not later than 5 days from the date of arrival of the goods at the destination.

 

For further information:

For our working principles and rules, please review our How we Work - About Us  and International Sales Contact for Manufactured Goods pages.