FAQ - Frequently Asked Questions

Answers to the most common questions about ordering wholesale peshtemal (Turkish towels) from Towel Age — MOQ, custom designs, branding, samples, payment, and shipping. For an overview of our ordering process and lead times, see How We Work.

What types of products does Towel Age offer?

Towel Age offers a wide range of flat-woven and terry home textiles: peshtemals (Turkish towels), peshtemal bathrobes, ponchos and beachwear, terry bathrobes, throw blankets, muslin baby blankets, terry-back peshtemals, terry towels, beach bags, bedspreads, and picnic mats. We also manufacture fully custom-designed products to the buyer's specifications.

What is your minimum order quantity (MOQ)?

Our MOQ policy depends on the order type:

A. Custom Design Orders: The MOQ for a single custom design is 500 pieces. When ordering two or more colorways of the same design, the MOQ is 300 pieces per colorway — for example, two colorways require 600 pieces in total.

B. Catalog Designs: For designs from our existing catalog (Dobby, Jacquard, and Essential collections), the MOQ is 300 pieces per colorway/design. Two colorways of the same design require 300 pieces each; the same applies to two different designs.

C. Stock Availability: When a product is already in stock, we aim to meet the exact quantity you request, but we cannot guarantee availability of the precise number. If you request 100 pieces and we have 87 in stock, we will inform you and, with your approval, ship the available amount.

D. Brand Labels: Brand labels are produced by third-party label factories with an MOQ of 1,000 pieces. We sew them onto your ordered products and store the remaining labels free of charge for up to one year for future orders. Storage beyond one year may incur fees.

E. Printed Branding Materials: Printed labels, bands, branded boxes, and cartons are produced by third-party print houses, typically with an MOQ of 1,000 pieces. We manage the process, use the quantity your order needs, and store leftovers for up to one year at no charge for reuse in future orders.

Can I request a color change in your catalog designs?

Yes. Our catalog designs can be woven with different weft colors — choose any of the 64 stock colors in our color palette. Two considerations: not every pattern is suitable for color changes due to design intricacies, and colors outside our standard palette require custom yarn dyeing, available on orders of 10,000+ pieces.

Do you sew my brand label on Turkish towels?

Yes. Sewing a standard single label per item is complimentary. The manufacturing cost of the label itself is not included in product pricing — it varies by size, color count, and production technique (jacquard weave, printed cotton fabric, polyester ribbon, etc.). We obtain a quote from the label factory and share it with you for approval. We reserve the right to charge an additional fee for sewing requests that significantly increase labor time.

What are the conditions for label sewing and embroidery?

Brand labels are sewn on at no extra charge provided the label is produced within Turkey — we cannot accept labels from outside Türkiye, as they are subject to import legislation. Embroidery is subject to an additional fee, quoted separately based on embroidery size and stitch count.

Can you wrap a printed branding band around products?

Yes, including wrap-around labels. Send us your specifications and design; we obtain a quote from a third-party printing house and present it for your approval. Wrapping the band around the peshtemals is free of charge; the production cost of the band itself is covered by the client. MOQ principles follow the branding materials rules above (typically 1,000 pieces).

Can I request custom-designed products?

Yes. Towel Age manufactures custom designs to the buyer's specifications and coordinates additional branding items — labels, bags, parcels, boxes, and stickers — through third-party suppliers.

Can I order a sample?

Yes, depending on what you need:

A. Samples of existing products: To evaluate one of our current designs, request a sample by email. We prepare a proforma invoice (or Sales Order form) covering the product and shipping. Once you approve and complete payment, we dispatch your sample via international courier.

B. Custom designs: Custom designs are woven together with your production order — we do not produce standalone paid prototypes. After your order is confirmed and paid, we send one or two pieces from the first production output as a pre-shipment sample for your approval, at no additional charge, before completing and shipping the balance.

What materials are used in your products?

Unless specified otherwise, our products are woven from 100% Turkish cotton yarn and are OEKO-TEX® Standard 100 certified. Warp yarn options include natural undyed ivory and white, subject to availability and potential price differences.

Is there any natural shrinkage of cotton products?

Yes. Due to the nature of cotton, shrinkage of up to 10% occurs after pre-washing. This does not indicate a defect — the dimensions we quote are always finished (post-wash) dimensions.

What are your pricing and payment conditions?

All prices are quoted EXW (Ex Works) Denizli, Turkey — factory delivery prices. Freight is calculated separately based on destination and volume.

Standard orders are placed with 100% advance payment: pay goods and freight in a single transfer, or pay for the goods first to start production and settle freight before shipment. For full truckload (FTL) or container-volume orders we offer flexible international payment terms — partial advance with the balance due before shipment, Letter of Credit (L/C), or Türk Eximbank-insured payment terms. See How We Work for details.

To avoid the cost of two international SWIFT transfers, we can obtain a freight quote from couriers like UPS and DHL in advance. Courier quotes have short validity periods; if the carrier revises the quote at the time of shipping, we update you with the new cost.

How do you handle delivery and shipping?

All prices are EXW. We work with international carriers like DHL and UPS, and arrange sea or road freight for larger volumes. Shipping and insurance costs are indicated separately. Customs duties and other obligations in the buyer's country are the buyer's responsibility.

Can I cancel my order?

Orders for in-stock products can be canceled before they leave the warehouse for shipping, subject to certain conditions. Custom or personalized orders cannot be canceled once production has begun.

Can I track my shipped order?

Yes. Once your order is shipped, we provide the tracking ID (waybill / bill of lading number) created by the carrier. You can use it on the carrier's website to follow the delivery status.

What is your policy on non-conforming goods?

The buyer has the right to reject non-conforming goods if the non-conformity impairs the value of the goods by more than 10% of the contract price. Notification of any lack of conformity must be made within 5 days from the date of delivery.

These FAQs are based on the International Sales Contract for Towel Age. For more detail, refer to the full contract, see How We Work, or contact us directly.